A Note About COVID-19
The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.
We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.
During this time, we will be changing to curbside service. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets.
Appointments, pick-ups, drop-offs, medication and food refills will be handled curbside:
- Please bring dogs on a leash and cats in a carrier
- Upon your arrival at the clinic, remain in your vehicle and call us to check-in
- A team member will discuss all your needs and concerns by phone during check-in
- A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care
You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time. We are only allowing staff members inside the practice at this time.
We will be checking out all of our appointments in the exam room. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing, eliminating the high number of people that can gather in our lobby area. Our goal is that by taking these safety measures we will be able to remain open to serve the needs of our community’s pets.
Medication and Food:
We ask that you request medication or food refills in advance via phone or email. Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to the door. We also suggest the use of our online store which you can shop at for medication and pet food.
Additional Measures We are Taking and Asking Clients to Follow:
We are increasing the frequency of our rigid cleaning and disinfecting protocols.
- Employees who feel ill will be instructed to stay home and contact their doctor. No employee that has a fever of >100.4 will be allowed to remain at work.
- Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.
- Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.
Grooming Services Are Paused
We’re committed to protecting the health and safety of our clients and healthcare teams throughout COVID-19 and for this reason, we are pausing our grooming services until further notice. Also, a note from our groomer, LeeAnn - read more.
Pets and the Coronavirus:
It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, OIE, and World Health Organization, indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and, as we learn more, we will update you.
The CDC and The American Veterinary Medical Association (AVMA) have comprehensive websites with important up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:
- CDC Frequently Asked Questions
- AVMA - COVID-19: FAQs FOR PET OWNERS
- AVMA - What veterinarians need to know
We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us at 512-580-9411.